Privacy Policy

This policy explains how 12 Minories Dry Cleaners ("we", "us"), 12 Minories, London EC3N 1BJ, collects and uses your personal information. We are the data controller for the information you provide through this website.

What we collect

• check_circleContact details you give us — name, email, phone — when you book a service, place an online order, or send a partnership or general enquiry.
• check_circleBooking and order details — the services or products you choose, appointment times, delivery/collection preferences and any notes you add.
• check_circlePayment information — card payments (where taken online) are processed securely by our payment provider; we do not store full card numbers.
• check_circleBasic technical data — such as your device and browser type — used to keep the site working and secure.

How we use it

• check_circleTo take and manage your bookings, orders and enquiries, and to contact you about them.
• check_circleTo provide the services and products you request, including collection and delivery.
• check_circleTo keep records for accounting, and to meet our legal obligations.
• check_circleTo improve our service and, only where you agree, to send you occasional offers.

Booking & shop technology

Our online booking and shop are powered by Webukit, which processes your booking, order and enquiry details on our behalf to deliver these features. Payments are handled by our payment provider. These providers act under agreements that require them to protect your data.

Sharing

We do not sell your personal information. We share it only with the service providers who help us run our bookings, shop and payments, with delivery partners where you choose delivery, and where required by law.

Keeping your data

We keep your information only as long as needed for the purposes above and to meet legal and accounting requirements, then delete or anonymise it.

Your rights

You have the right to access, correct, delete or restrict the use of your personal information, and to object to certain processing. To exercise any of these, contact us at hello@12minories.com. You can also complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

We use essential cookies and similar technologies to make the site, booking and shop work. Any analytics or marketing cookies are only used where permitted, and you can control cookies through your browser settings.

Contact

Questions about this policy or your data? Write to 12 Minories Dry Cleaners, 12 Minories, London EC3N 1BJ, call 020 7680 0968, or email hello@12minories.com.